Privacy Policy

Privacy Policy

NeutraVed respects your privacy and is committed to handling your information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you shop or interact with our website.

Information We Collect

• Contact and order details such as your name, mobile number, email address, shipping address, and order history when you place an order or contact support.
• Transaction details required to confirm payments, process refunds, and support order-related requests.
• Technical and usage information such as device, browser, IP address, and site activity to help us secure and improve the website.

How We Use Your Information

• To process orders, arrange delivery, provide customer support, and communicate important service updates.
• To improve product pages, website performance, and the overall shopping experience.
• To share promotional updates only where permitted and when you have chosen to receive them.

Sharing of Information

• We may share limited information with trusted service providers such as payment partners, shipping partners, analytics tools, and customer support systems where required to run our business.
• We may disclose information when required by law, regulation, legal process, or to protect the rights and safety of NeutraVed, our customers, or the public.
• We do not sell your personal information to third parties.

Data Security and Retention

• We use reasonable administrative, technical, and organizational safeguards to protect customer information.
• We retain information only for as long as needed for order fulfillment, support, compliance, record keeping, or legitimate business purposes.

Your Choices

• You may request correction or update of your account and contact information where applicable.
• You can opt out of promotional communication by using the unsubscribe option or by contacting our support team.

Contact Us

For privacy-related questions or requests, please contact us at care@neutraved.com or call our support team using the details listed on the website.