Return and Refund Policy

Return and Refund Policy

We want every NeutraVed order to reach you in good condition. If something is wrong with your order, please contact our support team so we can review the issue and help with the next step.

Returns and Replacements

• Products that have been opened, used, or tampered with are generally not eligible for return unless they were delivered damaged, defective, or incorrect.
• If you receive a damaged, defective, expired, or incorrect item, please contact us within 7 days of delivery with your order number and clear supporting photos.
• Replacement or refund requests are reviewed after basic verification of the order and issue details.

Refunds

• Approved refunds are processed to the original payment method or through an appropriate alternative resolution channel, depending on the order type and payment method.
• Processing timelines can vary depending on your bank, payment partner, and the payment method used at checkout.

Cancellations

• Cancellation requests are considered only before an order is packed or dispatched.
• If an order has already shipped, cancellation may not be possible and the case will be handled according to the product condition and support review.

Contact Us

If you need help with a return, replacement, or refund request, please contact us at care@neutraved.com with your order details.